Est. 1977 Denmark
At HOUNÖ, we offer a variety of services suiting your needs.
Get peace of mind knowing we take care of any technical issue you might have in the future.
Qualified support, minimum delays
Our highly qualified technical support team consists of skilled technicians with in-depth knowledge of both old and new oven models ready to give immediately support. We solve 80% our service enquiries when you first contact us by phone.
Field service
When you need a field service visit, our qualified service partners are ready to guarantee you a visit when needed. Our service partners receive training at HOUNÖ to ensure high quality repairs.
Quick delivery of spare parts
Most of our spare parts are continually kept on stock enabling short delivery times. This gives you peace of mind and less oven down time when a component has to be changed.
Extended warranty
All HOUNÖ combi ovens come with a standard 1-year warranty. We offer 6 months extended warranty. Register your oven within 8 weeks of installation and receive 6 months extended warranty.
Documentation
We always provide the right documentation to support your operation. All oven documentation and manuals are found in one place making it easier for our customers to find what they are looking for.
Training
We train our service partners to fully meet our standards of efficient and high-quality installations.
Software updates
Oven software updates are released to our customers continuously.
Service portal
All our service partners and technicians have access to our HOUNÖ service portal where we have gathered necessary and relevant information about the combi ovens.
Contact us if you need help
You may also contact us directly via:
Phone: +45 8711 4711
E-mail: techsupport@houno.com
Opening hours:
Monday to Thursday: 08:00 a.m. to 16:00 p.m.
Friday: 08:00 a.m. to 15:30 p.m.
We will do our best to get back to you within 24 hours.
If you have bought our HOUNÖ ovens from local dealers, please contact them directly.
If you need help to find the local dealer / service support, submit your request via the contact form here
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HOUNÖ service portal
At the HOUNÖ service portal you will find everything you need servicing a HOUNÖ combi oven.
Get the right training
Technical training
Educate your technicians for better servicing of HOUNÖ combi ovens. At HOUNÖ we offer technical training with highly experienced and qualified instructors for all HOUNÖ service partners free of charge.
Oven rating plate
Understand the serial number
Identify your serial number found on the oven rating plate to select the right spare parts. Match the manufacturing date from the serial number with the correct spare parts catalogue and you will find the right spare parts for your specific oven.
HOUNÖ Spare part
Easy to order with fast delivery worldwide
Find detail information about ordering HOUNÖ spare part, and you may place your order directly on this page as well.
