Technical support

Wide range of support options

Est. 1977 Denmark

Technical support

At HOUNÖ, we offer a variety of services suiting your needs. Get peace of mind knowing we take care of any technical issue you might have in the future.

Your direct contact

Phone: +45 8711 4711
E-mail: techsupport@houno.com

We will do our best to get back to you within 24 hours.

Opening hours:
Monday to Thursday: 08:00 a.m. to 16:00 p.m.
Friday: 08:00 a.m. to 15:30 p.m.

If you have bought your combi oven from a dealer, please contact them directly.

HOUNÖ service setup

Our services include

Qualified support, minimum delays

Our highly qualified technical support team consists of skilled technicians with in-depth knowledge of both old and new oven models ready to give immediately support. We solve 80% our service enquiries when you first contact us by phone.

Field service

When you need a field service visit, our qualified service partners are ready to guarantee you a visit when needed. Our service partners receive training at HOUNÖ to ensure high quality repairs.

Service partners

Quick delivery of spare parts

Most of our spare parts are continually kept on stock enabling short delivery times. This gives you peace of mind and less oven down time when a component has to be changed.

Spare parts

Extended warranty

All HOUNÖ combi ovens come with a standard 4-year warranty. We offer 6 months extended warranty. Register your oven within 8 weeks of installation and receive 6 months extended warranty.

Warranty

Documentation

We always provide the right documentation to support your operation. All oven documentation and manuals are found in one place making it easier for our customers to find what they are looking for.

Manuals

Training

We train our service partners to fully meet our standards of efficient and high-quality installations.

Technical training

Software updates

Oven software updates are released to our customers continuously.

Service portal login

Service portal

All our service partners and technicians have access to our HOUNÖ service portal where we have gathered necessary and relevant information about the combi ovens.

Service portal login

HOUNÖ service portal

At the HOUNÖ service portal you will find everything you need servicing a HOUNÖ combi oven.

Go to login

Get the right training

Technical training

Educate your technicians for better servicing of HOUNÖ combi ovens. At HOUNÖ we offer technical training with highly experienced and qualified instructors for all HOUNÖ service partners free of charge.

Learn more about technical training

Oven rating plate

Understand the serial number

Identify your serial number found on the oven rating plate to select the right spare parts. Match the manufacturing date from the serial number with the correct spare parts catalogue and you will find the right spare parts for your specific oven.

Identify your serial number

FAQ

Everything you need
to know gathered
in one place

Use the FAQ to get all the answers you need about our ovens, services and technical setup.

Go to FAQ

Wide range of support options

Your direct contact

Our services include

HOUNÖ service portal

Technical training

Understand the serial number

Everything you needto know gatheredin one place

Everything you need
to know gathered
in one place