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Warranty

We’ve got you covered

HOUNÖ produces high quality combi ovens build to last. Only high quality components are used, all designed and tested to survive modern kitchen life.

 

Register your oven for warranty

Registration must be completed within 8 weeks of installing the oven.

 

Follow the process – it’s that simple!

How to secure the warranty

Secure your warranty

Fill in the installation checklist

To ensure that the oven is covered by the warranty, the installation checklist must be filled in after installation of the oven
and reviewed and signed by the technician and end-user.

DOWNLOAD INSTALLATION CHECKLIST

Follow the four steps

How to report a claim – service partners only

Step one

Replace broken item

To avoid unnecessary down time on the combi oven, the service partner will replace the broken item before contacting HOUNÖ.

Step two

Submit claim request

Please fill out the form to initiate the claim process. To help us expedite your application quicker, please provide us with as much detailed information about the issue including photos and/or video documentation as possible. Please send the application to techsupport@houno.com.

Download claim form
Step three

Verification

As soon as we receive your claim, our technical support team will look into it. You will receive a reply the same day of submitting the claim if the claim is received within opening hours.

Step four

Item replacement

In case the claim is accepted, the service partner will be credited for the replaced item.

QUOTE til claim1
FAQ

Questions about the warranty?

Don’t worry! We have gathered the most frequently asked questions about the HOUNÖ warranty and other relevant topics right here.

See questions about warranty
FAQ_beige
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