{"id":6871,"date":"2021-06-25T13:12:19","date_gmt":"2021-06-25T11:12:19","guid":{"rendered":"https:\/\/houno.com\/da.flamingo.ws\/faq-main-page\/faq-combi-options-copy\/"},"modified":"2021-12-16T23:08:23","modified_gmt":"2021-12-16T22:08:23","slug":"faq-shop","status":"publish","type":"page","link":"https:\/\/houno.com\/en\/support\/faq\/faq-shop\/","title":{"rendered":"FAQ Shop"},"content":{"rendered":"\r\n<section class=\"mtt-accordion\">\r\n    <div class=\"mtt-accordion__inner\">\r\n        <div class=\"mtt-accordion__wrap page_container\">\r\n\r\n            \r\n            <div class=\"mtt-accordion__accordions\">\r\n                                            <\/div>\r\n\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n<section class=\"mtt-accordion spacing_top_120 spacing-classes-added\">\r\n    <div class=\"mtt-accordion__inner\">\r\n        <div class=\"mtt-accordion__wrap page_container\">\r\n\r\n                            <h1 class=\"mtt-accordion__title\">Webshop<\/h1>\r\n            \r\n            <div class=\"mtt-accordion__accordions\">\r\n                                                            <div class=\"mtt-accordion__accordion\">\r\n\r\n                            <div class=\"mtt-accordion__accordion-title\">\r\n                                <p>Do I need to create an account to shop accessories?<\/p>\r\n                            <\/div>\r\n\r\n                            <div class=\"mtt-accordion__accordion-content\">\r\n                                <div class=\"mtt-accordion__accordion-content-inner\">\r\n                                    <p>Yes, you need to create an account to place an order on our webshop. It\u2019s simple and only takes a few minutes.<\/p>\n<p>Contact HOUN\u00d6 if you need support.<\/p>\n                                <\/div>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                                            <div class=\"mtt-accordion__accordion\">\r\n\r\n                            <div class=\"mtt-accordion__accordion-title\">\r\n                                <p>When will my order ship?<\/p>\r\n                            <\/div>\r\n\r\n                            <div class=\"mtt-accordion__accordion-content\">\r\n                                <div class=\"mtt-accordion__accordion-content-inner\">\r\n                                    <p>If you place an order before 12:00 p.m. we will do our best to pack and ship the order the same day. If the order is placed during holiday season or weekend, the order will be shipped the following workday.<br \/>\nAll orders are dispatched from our warehouse in Randers, Denmark.<\/p>\n                                <\/div>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                                            <div class=\"mtt-accordion__accordion\">\r\n\r\n                            <div class=\"mtt-accordion__accordion-title\">\r\n                                <p>What is your return policy?<\/p>\r\n                            <\/div>\r\n\r\n                            <div class=\"mtt-accordion__accordion-content\">\r\n                                <div class=\"mtt-accordion__accordion-content-inner\">\r\n                                    <p>All purchases made on HOUNO.com is final. This means you cannot return any items purchased on HOUNO.com unless the item bought is carrying any defects.<\/p>\n                                <\/div>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                                            <div class=\"mtt-accordion__accordion\">\r\n\r\n                            <div class=\"mtt-accordion__accordion-title\">\r\n                                <p>Can I purchase accessories for private use?<\/p>\r\n                            <\/div>\r\n\r\n                            <div class=\"mtt-accordion__accordion-content\">\r\n                                <div class=\"mtt-accordion__accordion-content-inner\">\r\n                                    <p>Any purchase for private use must go through a dealer. It is only possible for registered companies with a valid VAT number to buy accessories on HOUNO.com.<\/p>\n                                <\/div>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                                                                <\/div>\r\n\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p><\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<h2 class=\"wp-block-heading\">Other FAQs<\/h2>\n<\/div><\/div>\n\n<div class=\"style light_blue\">\r\n<section class=\"mtt-support-boxes spacing_top_56 spacing_bottom_184 spacing-classes-added\">\r\n    <div class=\"mtt-support-boxes__inner page_container\">\r\n        <div class=\"mtt-support-boxes__wrap\">\r\n                                                <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                                                    <div class=\"mtt-support-boxes__box-icon\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/Detergent_istock_black-1-e1628681428292.png\" class=\"attachment-170x100x size-170x100x\" alt=\"\" \/>                            <\/div>\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Detergents                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/faq-main-page\/faq-detergents\/\" class=\"button dash\">\r\n\t\t\t                            FAQ detergents\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                    <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                                                    <div class=\"mtt-support-boxes__box-icon\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/outline_water_drop_black_24dp.png\" class=\"attachment-170x100x size-170x100x\" alt=\"\" \/>                            <\/div>\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Water treatment                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/faq-main-page\/faq-water-treatment\/\" class=\"button dash\">\r\n\t\t\t                            FAQ water treatment\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                    <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                                                    <div class=\"mtt-support-boxes__box-icon\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/outline_view_headline_black_24dp.png\" class=\"attachment-170x100x size-170x100x\" alt=\"\" \/>                            <\/div>\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Grills, trays and sheets                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/faq-main-page\/faq-grills-trays-sheets\/\" class=\"button dash\">\r\n\t\t\t                            FAQ grills, trays and sheets\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                    <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                                                    <div class=\"mtt-support-boxes__box-icon\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/06\/outline_record_voice_over_black_24dp.png\" class=\"attachment-170x100x size-170x100x\" alt=\"\" \/>                            <\/div>\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Technical support                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/support\/faq\/faq-tech-support\/\" class=\"button dash\">\r\n\t\t\t                            FAQ tech support\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                        \r\n        <\/div>\r\n    <\/div>\r\n<\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>Other FAQs<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":5654,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1111,1113,1117,1124,1115,1103","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-6871","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ webshop | Get all the answers you need | HOUN\u00d6<\/title>\n<meta name=\"robots\" content=\"index, follow, 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