{"id":5182,"date":"2021-03-29T14:58:55","date_gmt":"2021-03-29T12:58:55","guid":{"rendered":"https:\/\/houno.com\/da.flamingo.ws\/?page_id=5182"},"modified":"2026-01-08T13:36:50","modified_gmt":"2026-01-08T12:36:50","slug":"warranty","status":"publish","type":"page","link":"https:\/\/houno.com\/en\/support\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"<div class=\"style sand\">\r\n<header class=\"woocommerce-products-header shop-cover background_element \">\r\n    <div class=\"woocommerce-products-header__inner page_container\">\r\n        <div class=\"woocommerce-products-header__text\">\r\n            <div class=\"mtt-tagline\">Warranty<\/div>\r\n            <h1>We\u2019ve got you covered<\/h1>\r\n            <div class=\"text\"><p>HOUN\u00d6 produces high quality combi ovens build to last. Only high quality components are used, all designed and tested to survive modern kitchen life.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\r\n                <div class=\"button-section buttons\">\n\n        \n                    <a href=\"https:\/\/houno.com\/download\/23746\/\" target=\"_blank\" class=\" button dash\">\n                        HOUN\u00d6 manufacturer warranty terms                     <\/a>\n                \n                \n    <\/div>\n        <\/div>\r\n        <div class=\"woocommerce-products-header__image\">\r\n            <div class=\"image object-fit\">\r\n                                    <img decoding=\"async\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2023\/08\/Invoq_1-1-GN-300x169.jpg\" data-full=\"https:\/\/houno.com\/wp-content\/uploads\/2023\/08\/Invoq_1-1-GN-1130x636.jpg\" alt=\"Lineup of Invoq combi ovens in three sizes: 6-1\/1 GN, 10-1\/1 GN and 20-1\/1 GN, showcasing scalable solutions for professional kitchens\" lazy-load>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/header><\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Follow the process &#8211; it&#8217;s that simple!<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<h2 class=\"wp-block-heading\" id=\"h-how-to-secure-the-warranty\">How to secure the warranty<\/h2>\n<\/div><\/div>\n\n<div class=\"style no_bg\"><section class=\"product-registration-widget page_container\">\n\t<div class=\"product-registration-widget__inner background_element\">\n\t\t\t\t<div class=\"product-registration-widget__text\">\n\t\t\t<h2>Step 1 &#8211; Register your oven for warranty<\/h2>\t\t\t<p>Registration must be completed within 8 weeks of installing the oven.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t<div class=\"product-registration-widget__form\">\n                <form action=\"\" method=\"post\">\n                    <input type=\"hidden\" name=\"post_id\" value=\"5182\">\n                    <div class=\"input-wrap float-label product-registration-widget__form-row\">\n                        <label for=\"name\">Name<\/label>\n                        <input type=\"text\" id=\"name\" name=\"name\" value=\"\" required title=\"Name\">\n                    <\/div>\n                    <div class=\"product-registration-widget__form-row\">\n                        <div class=\"input-wrap float-label\">\n                            <label for=\"serial\">Serial number<\/label>\n                            <input type=\"text\" id=\"serial\" name=\"serial\" maxlength=\"13\" required pattern=\"(\\d){6}-(\\d){6}\" title=\"The format should be XXXXXX-XXXXXX where X is a letter or number\">\n                        <\/div>\n\n                        <div class=\"input-wrap float-label\">\n                            <label for=\"installation_date\">Installation date<\/label>\n                            <input type=\"text\" id=\"installation_date\" name=\"installation_date\" value=\"\" required title=\"Installation date\" autocomplete=\"off\">\n                        <\/div>\n                    <\/div>\n                    <div class=\"product-registration-widget__form-row\">\n                        <div class=\"input-wrap float-label\">\n                            <label for=\"installed_at\">Installation location<\/label>\n                            <input type=\"text\" id=\"installed_at\" name=\"installed_at\" value=\"\" required title=\"Installation location\">\n                        <\/div>\n\n                        <div class=\"input-wrap float-label\">\n                            <label for=\"installed_by\">Installed by<\/label>\n                            <input type=\"text\" id=\"installed_by\" name=\"installed_by\" value=\"\" required title=\"Installed by\">\n                        <\/div>\n                    <\/div>\n                    <div class=\"product-registration-widget__form-row submit\">\n                        <div class=\"product-registration-widget__form-message\" style=\"width: auto;\">\n                            <button type=\"submit\" class=\"button primary\">Register product<\/button>\n                        <\/div>\n                        <div class=\"product-registration-widget__form-message hidden\" style=\"padding-left: 18px;\">\n                            <div class=\"product-registration-widget__form-message-indicator\">\n                                <p><\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/form>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/div>\n\n\n<section class=\"wp-block-morningtrain-text-sections mtt-text-sections style background_element undefined\"><div class=\"mtt-text-sections__inner page_container  spacing_top_120 spacing_bottom_120\"><p class=\"mtt-text-sections__tagline mtt-tagline\"><a href=\"https:\/\/houno.com\/download\/16078\/\"><strong>Download the installation checklist here<\/strong><\/a><\/p><h2 class=\"mtt-text-sections__title\"><a href=\"https:\/\/houno.com\/download\/16078\/\">Get your installation checklist to be filled in &amp; finalized<\/a><\/h2><div class=\"mtt-text-sections__wrap\"><div class=\"mtt-text-sections__text-container\"><strong>Step 2 &#8211; Fill in the installation checklist<\/strong><br><br>To ensure that the oven is covered by the warranty, the installation checklist must be filled in after installation of the oven.<br><br><\/div><div class=\"mtt-text-sections__text-container\"><strong>Step 3 &#8211; Review, sign and save your checklist<\/strong><br><br>Review the installation checklist with the end-user, then get the signature from both the service technician and the end-user on the checklist. Save it in case of the warranty claim as the following information.<br> <br>*Checklist must be presented on the request from HOUN\u00d6<\/div><\/div><\/div><\/section>\n\n\n<div class=\"style no_bg\">\r\n<section class=\"mtt-text-list-image\">\r\n    <div class=\"mtt-text-list-image__inner after_background_element\">\r\n        <div class=\"mtt-text-list-image__wrap page_container\">\r\n\r\n            <div class=\"mtt-text-list-image__text-container\">\r\n                                    <div class=\"mtt-text-list-image__tagline mtt-tagline\">Follow the four steps <\/div>\r\n                                                    <h2 class=\"mtt-text-list-image__title\">How to report a claim &#8211; service partners only<\/h2>\r\n                                                    <div class=\"mtt-text-list-image__list\">\r\n                                                    <div class=\"mtt-text-list-image__list-item\">\r\n                                <span>Step one<\/span>\r\n                                <h4>Replace broken item<\/h4>\r\n\t                            <div class=\"mtt-text-list-image__list-item__text\">\r\n\t\t                            <p>To avoid unnecessary down time on the combi oven, the service partner will replace the broken item before contacting HOUN\u00d6.<\/p>\n\t                            <\/div>\r\n                                                            <\/div>\r\n                                                    <div class=\"mtt-text-list-image__list-item\">\r\n                                <span>Step two<\/span>\r\n                                <h4>Submit claim request<\/h4>\r\n\t                            <div class=\"mtt-text-list-image__list-item__text\">\r\n\t\t                            <p>Please fill out the form to initiate the claim process. To help us expedite your application quicker, please provide us with as much detailed information about the issue including photos and\/or video documentation as possible. Please send the application to techsupport@houno.com.<\/p>\n\t                            <\/div>\r\n                                                                                                        <a class=\"button dash\" href=\"https:\/\/houno.com\/wp-content\/uploads\/2026\/01\/Warranty-Claim-ENG.xlsx\"  target=\"_blank\">Download claim form<\/a>\r\n                                                            <\/div>\r\n                                                    <div class=\"mtt-text-list-image__list-item\">\r\n                                <span>Step three<\/span>\r\n                                <h4>Verification<\/h4>\r\n\t                            <div class=\"mtt-text-list-image__list-item__text\">\r\n\t\t                            <p>As soon as we receive your claim, our technical support team will look into it. You will receive a reply the same day of submitting the claim if the claim is received within opening hours.<\/p>\n\t                            <\/div>\r\n                                                            <\/div>\r\n                                                    <div class=\"mtt-text-list-image__list-item\">\r\n                                <span>Step four<\/span>\r\n                                <h4>Item replacement<\/h4>\r\n\t                            <div class=\"mtt-text-list-image__list-item__text\">\r\n\t\t                            <p>In case the claim is accepted, the service partner will be credited for the replaced item.<\/p>\n\t                            <\/div>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                            <\/div>\r\n\r\n            <div class=\"mtt-text-list-image__images-container\">\r\n\t\t\t\t                <div class=\"mtt-text-list-image__image object-fit\">\r\n                    <picture>\r\n                                                                            <img decoding=\"async\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/QUOTE-til-claim1-292x300.png\" data-full=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/QUOTE-til-claim1.png\" alt=\"QUOTE til claim1\" lazy-load>\r\n                                            <\/picture>\r\n                <\/div>\r\n                \t\t\t\t            <\/div>\r\n\r\n        <\/div>\r\n    <\/div>\r\n<\/section><\/div>\n\n<div class=\"style light_sand\">\r\n<section class=\"mtt-text-image mtt-text-image--direction-text_image spacing_bottom_152 spacing-classes-added\">\r\n    <div class=\"mtt-text-image__inner after_background_element background_element_mobile\">\r\n        <div class=\"mtt-text-image__wrap page_container\">\r\n\r\n            <div class=\"mtt-text-image__text-container text_element\">\r\n                                    <div class=\"mtt-text-image__tagline mtt-tagline\">FAQ<\/div>\r\n                                                    <h2 class=\"mtt-text-image__title\">Questions about the warranty?<\/h2>\r\n                                                    <div class=\"mtt-text-image__text\">Don\u2019t worry! We have gathered the most frequently asked questions about the HOUN\u00d6 warranty and other relevant topics right here.<\/div>\r\n                                    <div class=\"button-section mtt-text-image__buttons\">\n\n        \n                    <a href=\"https:\/\/houno.com\/en\/faq\/faq-warranty\/\" class=\" button dash\">\n                        See questions about warranty                    <\/a>\n                \n                \n    <\/div>\n            <\/div>\r\n\r\n            <div class=\"mtt-text-image__images-container\">\r\n                                                <div class=\"mtt-text-image__image object-fit\">\r\n                    <picture>\r\n                                                <img decoding=\"async\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2022\/03\/FAQ_beige-300x222.png\" \r\n                             data-full=\"https:\/\/houno.com\/wp-content\/uploads\/2022\/03\/FAQ_beige.png\" \r\n                             alt=\"FAQ_beige\" \r\n                             lazy-load\r\n                             loading=\"lazy\">\r\n                    <\/picture>\r\n                <\/div>\r\n                                \t\t\t\t            <\/div>\r\n\r\n        <\/div>\r\n    <\/div>\r\n<\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>Follow the process &#8211; it&#8217;s that simple! How to secure the warranty<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":798,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1122,1128,1126,1124,1120,1111","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-5182","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Your warranty on your HOUN\u00d6 oven | HOUN\u00d6<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/houno.com\/en\/support\/warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty\" \/>\n<meta property=\"og:description\" content=\"Follow the process &#8211; it&#8217;s that simple! 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