{"id":4287,"date":"2021-03-12T13:33:16","date_gmt":"2021-03-12T12:33:16","guid":{"rendered":"https:\/\/houno.com\/da.flamingo.ws\/support-end-user-copy\/"},"modified":"2026-01-30T12:07:34","modified_gmt":"2026-01-30T11:07:34","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/houno.com\/en\/support\/technical-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"style dark_blue\">\r\n<section class=\"mtt-cover-slider background_element  horizontal\">\r\n    <div class=\"mtt-cover-slider__inner page_container\">\r\n\r\n        <div class=\"mtt-cover-slider__text-container\">\r\n            <div class=\"mtt-cover-slider__text-container-inner\">\r\n\r\n                                    <p class=\"mtt-cover-slider__tagline\">Technical support<\/p>\r\n                \r\n                                    <h1 class=\"mtt-cover-slider__title\">Wide range of service support from HOUN\u00d6<\/h1>\r\n                \r\n                \r\n                    <div class=\"button-section mtt-cover-slider__buttons\">\n\n        \n                    <a href=\"#tech-support-contact\" class=\" button dash white\">\n                        Submit your service request                    <\/a>\n                \n                \n    <\/div>\n\r\n                \r\n                    <div class=\"mtt-cover-slider__social-media always-in-text\">\n        <span class=\"mtt-cover-slider__social-text\">Follow us<\/span>\n        <div class=\"mtt-cover-slider__social-text-line social-text-line\"><\/div>\n        <div class=\"mtt-cover-slider__social-media-icons\">\n                                <a href=\"https:\/\/www.facebook.com\/hounocombi\" class=\"mtt-cover-slider__social-icon\" target=\"_blank\" rel=\"noopener noreferrer\"  >\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8.356\" height=\"16\" viewBox=\"0 0 8.356 16\">\n  <path id=\"Path_8440\" data-name=\"Path 8440\" d=\"M85.422,16V8.711h2.489l.356-2.844H85.422V4.089c0-.8.267-1.422,1.422-1.422h1.511V.089C88,.089,87.111,0,86.133,0a3.431,3.431,0,0,0-3.644,3.733V5.867H80V8.711h2.489V16Z\" transform=\"translate(-80)\" fill=\"#F4EFEA\" fill-rule=\"evenodd\"\/>\n<\/svg>\n                    <\/a>\n                                    <a href=\"https:\/\/www.youtube.com\/@invoqoven\" class=\"mtt-cover-slider__social-icon\" target=\"_blank\" rel=\"noopener noreferrer\"  >\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21.124\" height=\"14.948\" viewBox=\"0 0 21.124 14.948\">\n  <path id=\"youtube\" d=\"M16.737,67.393H4.387A4.387,4.387,0,0,0,0,71.78v6.173a4.387,4.387,0,0,0,4.387,4.387h12.35a4.387,4.387,0,0,0,4.387-4.387V71.78A4.387,4.387,0,0,0,16.737,67.393ZM13.77,75.167,7.993,77.922a.232.232,0,0,1-.332-.209V72.031A.232.232,0,0,1,8,71.824l5.776,2.927A.232.232,0,0,1,13.77,75.167Z\" transform=\"translate(0 -67.393)\" fill=\"#F4EFEA\"\/>\n<\/svg>\n                    <\/a>\n                                    <a href=\"https:\/\/www.linkedin.com\/company\/houno\/\" class=\"mtt-cover-slider__social-icon\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top: -3px;\" >\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.693\" height=\"15\" viewBox=\"0 0 15.693 15\">\n  <g id=\"linkedin\" transform=\"translate(0 0.668)\">\n    <path id=\"Path_9304\" data-name=\"Path 9304\" d=\"M1.9-.668a1.753,1.753,0,1,0-.044,3.5h.022A1.754,1.754,0,1,0,1.9-.668Zm0,0\" fill=\"#F4EFEA\"\/>\n    <path id=\"Path_9305\" data-name=\"Path 9305\" d=\"M8.109,198.313h3.364v10.121H8.109Zm0,0\" transform=\"translate(-7.911 -194.101)\" fill=\"#F4EFEA\"\/>\n    <path id=\"Path_9306\" data-name=\"Path 9306\" d=\"M227.611,188.625a4.215,4.215,0,0,0-3.032,1.705v-1.468h-3.364v10.121h3.364v-5.652a2.305,2.305,0,0,1,.111-.821,1.841,1.841,0,0,1,1.726-1.23c1.217,0,1.7.928,1.7,2.289v5.414h3.364v-5.8C231.484,190.072,229.824,188.625,227.611,188.625Zm0,0\" transform=\"translate(-215.791 -184.651)\" fill=\"#F4EFEA\"\/>\n  <\/g>\n<\/svg>\n                    <\/a>\n                                    <a href=\"https:\/\/www.instagram.com\/hounouniverse\/\" class=\"mtt-cover-slider__social-icon\" target=\"_blank\" rel=\"noopener noreferrer\"  >\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\">\n  <g id=\"instagram\" transform=\"translate(-0.005)\">\n    <g id=\"Group_11850\" data-name=\"Group 11850\" transform=\"translate(0.005)\">\n      <g id=\"Group_11849\" data-name=\"Group 11849\" transform=\"translate(0)\">\n        <path id=\"Path_8789\" data-name=\"Path 8789\" d=\"M12,0H4A4.012,4.012,0,0,0,0,4v8a4.012,4.012,0,0,0,4,4h8a4.012,4.012,0,0,0,4-4V4A4.012,4.012,0,0,0,12,0Zm2.667,12A2.67,2.67,0,0,1,12,14.667H4A2.67,2.67,0,0,1,1.338,12V4A2.67,2.67,0,0,1,4,1.333h8A2.669,2.669,0,0,1,14.671,4v8Z\" transform=\"translate(-0.005)\" fill=\"#F4EFEA\"\/>\n      <\/g>\n    <\/g>\n    <g id=\"Group_11852\" data-name=\"Group 11852\" transform=\"translate(11.339 2.667)\">\n      <g id=\"Group_11851\" data-name=\"Group 11851\">\n        <circle id=\"Ellipse_16\" data-name=\"Ellipse 16\" cx=\"1\" cy=\"1\" r=\"1\" fill=\"#F4EFEA\"\/>\n      <\/g>\n    <\/g>\n    <g id=\"Group_11854\" data-name=\"Group 11854\" transform=\"translate(4.005 4)\">\n      <g id=\"Group_11853\" data-name=\"Group 11853\">\n        <path id=\"Path_8790\" data-name=\"Path 8790\" d=\"M106.4,102.4a4,4,0,1,0,4,4A4,4,0,0,0,106.4,102.4Zm0,6.667a2.667,2.667,0,1,1,2.667-2.667A2.667,2.667,0,0,1,106.4,109.067Z\" transform=\"translate(-102.405 -102.4)\" fill=\"#F4EFEA\"\/>\n      <\/g>\n    <\/g>\n  <\/g>\n<\/svg>\n                    <\/a>\n                        <\/div>\n    <\/div>\n\r\n            <\/div>\r\n                    <\/div>\r\n\r\n        <div class=\"mtt-cover-slider__images-container\">\r\n\r\n            <div class=\"swiper-container\">\r\n                <div class=\"swiper-wrapper\">\r\n                                                                        <div class=\"mtt-cover-slider__image-slide swiper-slide object-fit\">\r\n\t\t\t\t\t                                                                        <img decoding=\"async\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/lifecycle_IDD_doc._TMI1-300x222.png\" data-full=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/lifecycle_IDD_doc._TMI1-1100x815.png\" alt=\"lifecycle_IDD_doc._TMI1\" lazy-load>\r\n                                                        <\/div>\r\n                                                            <\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n    \r\n    <div class=\"vertical-stamp\">Est. 1977 Denmark<\/div>\r\n<\/section><\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<h2 class=\"wp-block-heading\" id=\"h-at-houno-we-offer-a-variety-of-services-suiting-your-needs\">At HOUN\u00d6, we offer a variety of services suiting your needs.<\/h2>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Get peace of mind knowing we take care of any technical issue you might have in the future.<\/p>\n<\/div><\/div>\n\n<div class=\"style light_blue\">\r\n<section class=\"mtt-support-boxes spacing_top_56 spacing_bottom_120 spacing-classes-added\">\r\n    <div class=\"mtt-support-boxes__inner page_container\">\r\n        <div class=\"mtt-support-boxes__wrap\">\r\n                                                <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Qualified support, minimum delays                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                            Our highly qualified technical support team consists of skilled technicians with in-depth knowledge of both old and new oven models ready to give immediately support. We solve 80% our service enquiries when you first contact us by phone.                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/contact\/\" class=\"button dash\">\r\n\t\t\t                            Contact us\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                    <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Field service                                                     <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                            When you need a field service visit, our qualified service partners are ready to guarantee you a visit when needed. Our service partners receive training at HOUN\u00d6 to ensure high quality repairs.                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"#tech-support-contact\" class=\"button dash\">\r\n\t\t\t                            Service partners\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                    <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Quick delivery of spare parts                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                            Most of our spare parts are continually kept on stock enabling short delivery times. This gives you peace of mind and less oven down time when a component has to be changed.                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/support\/spare-parts\/\" class=\"button dash\">\r\n\t\t\t                            Spare parts\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                    <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Extended warranty                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                            All HOUN\u00d6 combi ovens come with a standard 1-year warranty. We offer 6 months extended warranty. Register your oven within 8 weeks of installation and receive 6 months extended warranty.                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/support\/warranty\/\" class=\"button dash\">\r\n\t\t\t                            Warranty\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                    <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Documentation                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                            We always provide the right documentation to support your operation. All oven documentation and manuals are found in one place making it easier for our customers to find what they are looking for.                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/support\/manuals\/\" class=\"button dash\">\r\n\t\t\t                            Manuals\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                    <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Training                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                            We train our service partners to fully meet our standards of efficient and high-quality installations.                                                     <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/support\/technical-support\/technical-training\/\" class=\"button dash\">\r\n\t\t\t                            Technical training\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                    <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Software updates                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                            Oven software updates are released to our customers continuously.                                                     <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/login\/\" class=\"button dash\">\r\n\t\t\t                            Service portal login\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                    <div class=\"mtt-support-boxes__box background_element\">\r\n\r\n                        \r\n                        <div class=\"mtt-support-boxes__box-title\">\r\n                                                            Service portal                                                    <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__box-text\">\r\n                                                            All our service partners and technicians have access to our HOUN\u00d6 service portal where we have gathered necessary and relevant information about the combi ovens.                                                     <\/div>\r\n\r\n                        <div class=\"mtt-support-boxes__button border_element\">\r\n\t                        \t\t                            <a href=\"https:\/\/houno.com\/en\/login\/\" class=\"button dash\">\r\n\t\t\t                            Service portal login\t\t                            <\/a>\r\n\t\t                                                    <\/div>\r\n\r\n                    <\/div>\r\n                                        \r\n        <\/div>\r\n    <\/div>\r\n<\/section><\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-morningtrain-separator mtt-separator undefined spacing_top_56 spacing_bottom_56\"><div class=\"mtt-separator__border page_container\"><\/div><\/section>\n\n\n\n<section class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<h2 class=\"wp-block-heading\" id=\"tech-support-contact\">Contact us if you need help<\/h2>\n<\/div><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f11573-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"11573\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4287#wpcf7-f11573-o1\" method=\"post\" class=\"wpcf7-form init contact-form-houno-styling c1a9feb89f13 cmatic-conn cmatic-aud-13 cmatic-mapd0-0 cmatic-v097803 cmatic-sent-0 cmatic-total-150\" id=\"tech-support-contact-form\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"11573\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f11573-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_uacf7_hidden_conditional_fields\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAAB4NPp8uFQd63BMp\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<div class=\"uacf7-form-wrapper-container uacf7-form-11573  \"><div id=\"honey-validation\"><\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-block-columns-is-layout-flex\">\n  <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n    <h5 style=\"margin: 20px 0;\">Fill in your contact detail<\/h5>\n    <div class=\"input-wrap float-label\"><label>*First and Last Name <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"customer-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"customer-name\" \/><\/span><\/div>\n    <div class=\"input-wrap float-label\">\n      <label>*Email<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Contact-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"Contact-email\" \/><\/span>\n    <\/div>\n    <div class=\"input-wrap float-label\">\n      <label>Phone Number <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Contact-tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"Contact-tel\" \/><\/span>\n    <\/div>\n    <div class=\"input-wrap float-label\">\n      <label>Position <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"position\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"position\" \/><\/span>\n    <\/div>\n    <div class=\"input-wrap float-label\">\n      <label>*Company Name <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"company-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company-name\" \/><\/span>\n    <\/div>\n    <div class=\"input-wrap float-label\">\n      <label>*Country<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"company-location\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company-location\" \/><\/span>\n    <\/div>\n  <\/div>\n\n  <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n    <h5 style=\"margin: 20px 0;\">Submit your request<\/h5>\n    <div class=\"input-wrap\">\n      <label>*Please choose the purpose of contact<\/label> <span class=\"wpcf7-form-control-wrap\" data-name=\"purpose-of-contact\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"purpose-of-contact\"><option value=\"Find local dealer &amp; service\">Find local dealer &amp; service<\/option><option value=\"Question about HOUN\u00d6 oven\">Question about HOUN\u00d6 oven<\/option><option value=\"Request on-site visit\">Request on-site visit<\/option><option value=\"Request technical training\">Request technical training<\/option><\/select><\/span> \n    <\/div>\n    <div class=\"input-wrap\">\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required transparent\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message\" name=\"message\"><\/textarea><\/span>\n    <\/div>\n  <div class=\"bottom-bg\"><\/div>\n\n    <div style=\"margin: 12px 0;\"> <p> <span class=\"wpcf7-form-control-wrap\" data-name=\"private-policy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"private-policy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I accept HOUN\u00d6's <a href=\"https:\/\/houno.com\/en\/cookie-and-privacy-policy\/\" target=\"_blank\">Privacy Policy <\/a><\/span><\/label><\/span><\/span><\/span>      <span style=\"font-size: 12px;\"> *Required<\/span><\/p>\n    <\/div>\n    <div class=\"bottom-bg\"><\/div>\n    <div class=\"input-wrap button submit-order\"> <input class=\"wpcf7-form-control wpcf7-submit has-spinner transparent\" id=\"submit-request\" type=\"submit\" value=\"Submit your request\" \/> <\/div>\n  <\/div>\n<\/div><\/div>\n        <div class=\"input-half mtt-email\" style=\"display:none;\" aria-hidden=\"true\">\n            <input type=\"email\"\n                   name=\"mtt-honey-email\"\n                   value=\"\"\n                   autocomplete=\"off\"\n                   tabindex=\"-1\" \/>\n        <\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-light-sand-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>You may also contact us directly via: <br><br>Phone: +45 8711 4711<br>E-mail: techsupport@houno.com<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p><strong>Opening hours:<\/strong><br>Monday to Thursday: 08:00 a.m. to 16:00 p.m.<br>Friday: 08:00 a.m. to 15:30 p.m. <br><br>We will do our best to get back to you within 24 hours. <\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p><strong>If you have bought our HOUN\u00d6 ovens from local dealers, please contact them directly. <\/strong> <br><br>If you need help to find the local dealer \/ service support, submit your request via the contact form here<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-morningtrain-separator mtt-separator undefined spacing_top_56 spacing_bottom_56\"><div class=\"mtt-separator__border page_container\"><\/div><\/section>\n\n\n<div class=\"style no_bg\">\r\n<section class=\"mtt-text-image mtt-text-image--direction-text_image\">\r\n    <div class=\"mtt-text-image__inner after_background_element background_element_mobile\">\r\n        <div class=\"mtt-text-image__wrap page_container\">\r\n\r\n            <div class=\"mtt-text-image__text-container text_element\">\r\n                                    <div class=\"mtt-text-image__tagline mtt-tagline\">Login<\/div>\r\n                                                    <h2 class=\"mtt-text-image__title\">HOUN\u00d6 service portal<\/h2>\r\n                                                    <div class=\"mtt-text-image__text\">At the HOUN\u00d6 service portal you will find everything you need servicing a HOUN\u00d6 combi oven.<\/div>\r\n                                    <div class=\"button-section mtt-text-image__buttons\">\n\n        \n                    <a href=\"https:\/\/houno.com\/en\/login\/\" class=\" button dash\">\n                        Go to login                    <\/a>\n                \n                \n    <\/div>\n            <\/div>\r\n\r\n            <div class=\"mtt-text-image__images-container\">\r\n                                                <div class=\"mtt-text-image__image object-fit\">\r\n                    <picture>\r\n                                                <img decoding=\"async\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/Service-portal-image_hvid-300x222.png\" \r\n                             data-full=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/Service-portal-image_hvid.png\" \r\n                             alt=\"Service portal &#8211; image_hvid\" \r\n                             lazy-load\r\n                             loading=\"lazy\">\r\n                    <\/picture>\r\n                <\/div>\r\n                                \t\t\t\t            <\/div>\r\n\r\n        <\/div>\r\n    <\/div>\r\n<\/section><\/div>\n\n<div class=\"style no_bg\">\r\n<section class=\"mtt-text-image mtt-text-image--direction-image_text spacing_top_56 spacing-classes-added\">\r\n    <div class=\"mtt-text-image__inner after_background_element background_element_mobile\">\r\n        <div class=\"mtt-text-image__wrap page_container\">\r\n\r\n            <div class=\"mtt-text-image__text-container text_element\">\r\n                                    <div class=\"mtt-text-image__tagline mtt-tagline\">Get the right training<\/div>\r\n                                                    <h2 class=\"mtt-text-image__title\">Technical training<\/h2>\r\n                                                    <div class=\"mtt-text-image__text\">Educate your technicians for better servicing of HOUN\u00d6 combi ovens. At HOUN\u00d6 we offer technical training with highly experienced and qualified instructors for all HOUN\u00d6 service partners free of charge.<\/div>\r\n                                    <div class=\"button-section mtt-text-image__buttons\">\n\n        \n                    <a href=\"https:\/\/houno.com\/en\/technical-training\/\" class=\" button dash\">\n                        Learn more about technical training                    <\/a>\n                \n                \n    <\/div>\n            <\/div>\r\n\r\n            <div class=\"mtt-text-image__images-container\">\r\n                                                <div class=\"mtt-text-image__image object-fit\">\r\n                    <picture>\r\n                                                <img decoding=\"async\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2022\/10\/HOUNO_AMBIENTE_009-scaled-300x179.jpg\" \r\n                             data-full=\"https:\/\/houno.com\/wp-content\/uploads\/2022\/10\/HOUNO_AMBIENTE_009-scaled.jpg\" \r\n                             alt=\"Technician accessing an Invoq oven from one side for quick service and maintenance, showcasing efficient and practical design\" \r\n                             lazy-load\r\n                             loading=\"lazy\">\r\n                    <\/picture>\r\n                <\/div>\r\n                                \t\t\t\t            <\/div>\r\n\r\n        <\/div>\r\n    <\/div>\r\n<\/section><\/div>\n\n<div class=\"style no_bg\">\r\n<section class=\"mtt-text-image mtt-text-image--direction-text_image\">\r\n    <div class=\"mtt-text-image__inner after_background_element background_element_mobile\">\r\n        <div class=\"mtt-text-image__wrap page_container\">\r\n\r\n            <div class=\"mtt-text-image__text-container text_element\">\r\n                                    <div class=\"mtt-text-image__tagline mtt-tagline\">Oven rating plate<\/div>\r\n                                                    <h2 class=\"mtt-text-image__title\">Understand the serial number<\/h2>\r\n                                                    <div class=\"mtt-text-image__text\"><span lang=\"EN-GB\">Identify your serial number found on the oven rating plate to select the right spare parts. Match the manufacturing date from the serial number with the correct spare parts catalogue and you will find the right spare parts for your specific oven.<\/span><\/div>\r\n                                    <div class=\"button-section mtt-text-image__buttons\">\n\n        \n                    <a href=\"https:\/\/houno.com\/en\/how-to-read-houno-serial-number-and-rating-plate\/\" class=\" button dash\">\n                        Identify your serial number                    <\/a>\n                \n                \n    <\/div>\n            <\/div>\r\n\r\n            <div class=\"mtt-text-image__images-container\">\r\n                                                <div class=\"mtt-text-image__image object-fit\">\r\n                    <picture>\r\n                                                <img decoding=\"async\" src=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/typeskilt_cover-img.-1-300x222.png\" \r\n                             data-full=\"https:\/\/houno.com\/wp-content\/uploads\/2021\/08\/typeskilt_cover-img.-1.png\" \r\n                             alt=\"typeskilt_cover img.\" \r\n                             lazy-load\r\n                             loading=\"lazy\">\r\n                    <\/picture>\r\n                <\/div>\r\n                                \t\t\t\t            <\/div>\r\n\r\n        <\/div>\r\n    <\/div>\r\n<\/section><\/div>\n\n\n<div class=\"wp-block-columns spacing_top_80 spacing_bottom_80 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<h3 class=\"wp-block-heading\" id=\"FAQ-technical\">Frequent Asked Questions about HOUN\u00d6 technical support services<\/h3>\n<\/div><\/div>\n\n\n<div data-autoclose=\"true\" data-block-name=\"woocommerce\/accordion-group\" data-metadata=\"{&quot;name&quot;:&quot;FAQ accordion&quot;}\" data-wp-context=\"{&quot;autoclose&quot;:true,&quot;isOpen&quot;:[]}\" data-wp-interactive=\"woocommerce\/accordion\" class=\"wp-block-woocommerce-accordion-group is-layout-flow wp-block-woocommerce-accordion-group-is-layout-flow\">\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;oven cavity&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-1&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-1\" class=\"accordion-item__toggle\"><span>Why is there a white coating inside the oven cavity?\u00a0<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-1-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>A white coating may indicate limescale or soap residue.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ul class=\"wp-block-list\">\n<li>First, check your\u00a0HydroShield\u00a0water filter\u00a0&#8211;\u00a0if\u00a0it&#8217;s\u00a0exhausted, replace it.\u00a0<\/li>\n\n\n\n<li>Run a descaling cycle using approved HOUN\u00d6 descaler (<a href=\"https:\/\/houno.com\/en\/accessories\/invoq-carecycle-descale-tablets\/\" target=\"_blank\" rel=\"noreferrer noopener\">CareCycle\u00a0Descale<\/a>\u00a0for Invoq,\u00a0<a href=\"https:\/\/houno.com\/en\/accessories\/suma-calc-d5\/\" target=\"_blank\" rel=\"noreferrer noopener\">Suma\u00a0Dalc\u00a0D5<\/a>\u00a0for Visual Cooking and\u00a0CombiSlim).\u00a0<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>If the issue persists, please contact your local HOUN\u00d6 service partner for&nbsp;assistance.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;steam as before&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-2&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-2\" class=\"accordion-item__toggle\"><span>Why isn\u2019t my oven producing as much steam as before?\u00a0<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-2-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Reduced steaming&nbsp;output can be caused by:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ul class=\"wp-block-list\">\n<li>Limescale build-up on heating elements in the steam generator\u00a0<\/li>\n\n\n\n<li>Defective heating elements\u00a0in boiler \u2013 or if Combi oven the oven heating elements\u00a0<\/li>\n\n\n\n<li>An\u00a0overused\u00a0water filter\u00a0can result in lime scale build up\u00a0<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>To&nbsp;resolve:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Check and replace the\u00a0HydroShield\u00a0filter,\u00a0if needed\u00a0<\/li>\n\n\n\n<li>Descale the steam generator\u00a0or oven cavity\u00a0using\u00a0CareCycle\u00a0Descale\u00a0<\/li>\n<\/ol>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>If the issue continues, please reach out to your local HOUN\u00d6 service partner.&nbsp;mize downtime.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;error message what to do&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-3&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-3\" class=\"accordion-item__toggle\"><span>The oven displays an error message. What should I do?<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-3-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Use the faultfinding manual to\u00a0identify\u00a0and resolve the error.\u00a0<br>You can access the latest manuals on\u00a0our\u00a0<a href=\"https:\/\/houno.com\/en\/support\/manuals\/\" target=\"_blank\" rel=\"noreferrer noopener\">manual page<\/a>.\u00a0<br>If the error persists or requires service-level access, please contact your HOUN\u00d6 service partner.\u00a0<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;serial number&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-4&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-4\" class=\"accordion-item__toggle\"><span>Where can I find the serial number\u00a0on\u00a0my oven?\u00a0<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-4-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>The serial number is&nbsp;located&nbsp;on the rating plate, which can typically be found:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ul class=\"wp-block-list\">\n<li>On the right side of the front in the lower corner\u00a0(CombiSlim\u00a0&amp; Invoq Visual Cooking)\u00a0<\/li>\n\n\n\n<li>On the side plate on the right-hand side of the oven\u00a0(Invoq)\u00a0<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Refer to the&nbsp;oven&#8217;s&nbsp;installation or user manual for an exact illustration.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;how old is the oven&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-5&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-5\" class=\"accordion-item__toggle\"><span>How old is my\u00a0Invoq\u00a0oven?<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-5-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>You can&nbsp;determine&nbsp;the age of your oven from the serial&nbsp;number,&nbsp;found on the rating plate.&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Example: Serial&nbsp;number&nbsp;210409-056206&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ul class=\"wp-block-list\">\n<li>21 = Year of\u00a0manufacture\u00a0(2021)\u00a0<\/li>\n\n\n\n<li>04 =\u00a0Month\u00a0(April)\u00a0<\/li>\n\n\n\n<li>09 = Day (9th)\u00a0<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>The rest of the number is the unique production ID.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;cleaning chemicals &amp; water filters&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-6&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-6\" class=\"accordion-item__toggle\"><span>Where can I order cleaning chemicals and water filters?<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-6-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>We recommend only using original HOUN\u00d6 cleaning products and&nbsp;HydroShield&nbsp;water filters to&nbsp;maintain&nbsp;oven performance and protect your warranty.&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Order directly from our official\u00a0<a href=\"https:\/\/houno.com\/en\/accessories\/\" target=\"_blank\" rel=\"noreferrer noopener\">online shop<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<h6 class=\"wp-block-heading\" id=\"h-important-nbsp\">Important:&nbsp;<\/h6>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ul class=\"wp-block-list\">\n<li>Failure to use a\u00a0HydroShield\u00a0filter may void your warranty\u00a0and cause pitting corrosion.\u00a0\u00a0<\/li>\n\n\n\n<li>Lack of regular cleaning with\u00a0CareCycle\u00a0tabs\u00a0or\u00a0Detergent Intense\u00a0liquid\u00a0may also affect warranty coverage\u00a0<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;HydroShield&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-7&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-7\" class=\"accordion-item__toggle\"><span>How do I replace the\u00a0HydroShield\u00a0water filter in my Invoq oven?<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-7-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>To protect your oven from limescale and&nbsp;maintain&nbsp;optimal&nbsp;steam performance, the&nbsp;HydroShield&nbsp;water filter must be replaced:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ul class=\"wp-block-list\">\n<li>When the oven\u00a0display\u00a0shows\u00a0<strong>\u201cFilter change needed\u201d<\/strong>\u00a0<\/li>\n\n\n\n<li><strong>At\u00a0least\u00a0once\u00a0every\u00a012\u00a0months<\/strong>\u00a0<\/li>\n\n\n\n<li>If the oven has been unused for\u00a0<strong>4 weeks or more<\/strong>\u00a0<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<h6 class=\"wp-block-heading\" id=\"h-replacement-steps\">Replacement\u00a0steps:\u00a0<\/h6>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Turn the old filter\u00a0<strong>clockwise\u00a0<\/strong>until the filter head comes off <br> <em>Be cautious\u2014used filters are heavy and filled with water<\/em><\/li>\n\n\n\n<li>Remove the new filter from its packaging and take off the\u00a0<strong>hygiene cap<\/strong>\u00a0<\/li>\n\n\n\n<li>Write the\u00a0<strong>installation\/replacement date<\/strong>\u00a0on the filter\u00a0<\/li>\n\n\n\n<li>Insert the new filter and turn it\u00a0<strong>anticlockwise<\/strong>\u00a0into the filter head\u00a0<\/li>\n\n\n\n<li><strong>Reset the water filter<\/strong>\u00a0via the oven\u2019s settings (see &#8220;Setting the\u00a0HydroShield\u00a0water filter&#8221; in the\u00a0user\u00a0manual)\u00a0<\/li>\n<\/ol>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Always ensure your water meets HOUN\u00d6\u2019s specified quality standards, as outlined in the installation manual.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;software updates&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-8&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-8\" class=\"accordion-item__toggle\"><span>How do I download and install software updates on my Invoq oven?<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-8\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-8-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>There are two ways to update software on your Invoq Combi or Invoq Hybrid oven&nbsp;&#8211;&nbsp;<strong>online<\/strong>&nbsp;or via&nbsp;<strong>USB stick<\/strong>, depending on your oven&#8217;s software version and internet connection.&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p><strong>If your oven is online and running software version 0.7.59 or later:<\/strong>&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Go to\u00a0<strong>Settings\u00a0> Software Update<\/strong>\u00a0<\/li>\n\n\n\n<li>Tap\u00a0<strong>Check online for new software<\/strong>\u00a0<\/li>\n\n\n\n<li>Follow the on-screen instructions to install or postpone the update\u00a0<\/li>\n<\/ol>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Accessible in both&nbsp;<em>Superuser<\/em>&nbsp;and&nbsp;<em>Technician<\/em>&nbsp;mode&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p><strong>If your oven is offline or has an older software version:<\/strong>&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>You\u2019ll&nbsp;need to use a&nbsp;<strong>USB stick<\/strong>:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Insert a USB stick and go to\u00a0<strong>Settings > Software Update > Test USB stick<\/strong>\u00a0<\/li>\n\n\n\n<li>Tap\u00a0<strong>Setup<\/strong>\u00a0to prepare the folders on the stick\u00a0<\/li>\n\n\n\n<li>Download the latest software from the Invoq Asset Library\u00a0<\/li>\n\n\n\n<li>Save the two .zip files to the folder: \\Invoq\\PlatformUpdate\\\u00a0<br><em>Note:\u00a0Do not unzip the files\u00a0<\/em><\/li>\n\n\n\n<li>Insert the USB stick into the oven\u00a0<\/li>\n\n\n\n<li>Log in as\u00a0<strong>Technician<\/strong>\u00a0(password: 576021)\u00a0<\/li>\n\n\n\n<li>Navigate to\u00a0<strong>Settings > Software Update > Update device<\/strong>\u00a0<\/li>\n\n\n\n<li>Confirm\u00a0and\u00a0begin\u00a0the\u00a0update\u00a0<\/li>\n<\/ol>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Takes approx. 10 minutes. Do not interrupt the update process.&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>If in doubt, refer to the&nbsp;service&nbsp;manual.&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;update softward on VC &amp; CombiSlim&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-9&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-9\" class=\"accordion-item__toggle\"><span>How do I update the oven software\u00a0on Visual Cooking and\u00a0CombiSlim\u00a0ovens?\u00a0<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-9\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-9-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>For\u00a0SmartTouch\u00a0ovens, updates can be made via USB stick.\u00a0<br>You can download the latest software from the\u00a0<a href=\"https:\/\/houno.com\/en\/login\" target=\"_blank\" rel=\"noreferrer noopener\">HOUN\u00d6 Portal<\/a>. Always follow the instructions in the software update manual for safe installation.\u00a0<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;door open\\\/closed&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-10&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-10\" class=\"accordion-item__toggle\"><span>Why does the oven say the door is open when\u00a0it\u2019s\u00a0closed?\u00a0\u00a0<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-10\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-10-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>This message usually means the door sensor needs calibration. You can easily do this via the oven\u2019s touch panel:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Tap Settings (top right corner)\u00a0<\/li>\n\n\n\n<li>Go to Super User\u00a0<\/li>\n\n\n\n<li>Select\u00a0Calibrate\u00a0>\u00a0Calibrate\u00a0front\u00a0door\u00a0<\/li>\n\n\n\n<li>Tap Start calibration\u00a0and follow the instruction on the screen\u00a0<\/li>\n<\/ol>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>The oven will recalibrate the door sensor. If the error continues, contact your HOUN\u00d6 service partner.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;cleaning cycle&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-11&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-11-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-11\" class=\"accordion-item__toggle\"><span>How often should I run the cleaning cycle?\u00a0\u00a0<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-11\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-11-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" data-is-selected=\"true\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>To ensure hygiene, performance, and long oven life, you should run a&nbsp;<strong>CareCycle&nbsp;cleaning program daily<\/strong>\u2014especially after heavy use or&nbsp;preparing high-fat or high-residue foods. The oven will prompt you when cleaning is&nbsp;required. Choose the&nbsp;appropriate program&nbsp;(Eco, Medium, Intense, Turbo) based on your usage.<\/p>\n<\/div><\/div>\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CareCycle - maintenance made simple and eco-friendly\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/V_geSpGfCdk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;heating properly&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-12&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-12-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-12\" class=\"accordion-item__toggle\"><span>My oven\u00a0isn\u2019t\u00a0heating properly. What could be the cause?\u00a0\u00a0<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-12\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-12-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Common causes&nbsp;include:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ul class=\"wp-block-list\">\n<li>Door not fully closed or uncalibrated\u00a0<\/li>\n\n\n\n<li>A faulty\u00a0temperature\u00a0sensor\u00a0<\/li>\n\n\n\n<li>Power\u00a0supply\u00a0issues\u00a0<\/li>\n\n\n\n<li>A heating element\u00a0failure\u00a0<\/li>\n\n\n\n<li>Door\u00a0gasket\u00a0needs\u00a0replacement\u00a0<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Check for system messages and run a calibration or cleaning if needed.&nbsp;If the issue&nbsp;persists, contact&nbsp;your&nbsp;<strong>HOUN\u00d6 service partner<\/strong>.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;touchscreen&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-13&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-13-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-13\" class=\"accordion-item__toggle\"><span>The touchscreen is unresponsive\u00a0&#8211;\u00a0what should I do?\u00a0<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-13\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-13-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>First, try a soft restart by powering off the oven for 30 seconds, then turning it back on.&nbsp;If&nbsp;unresponsive:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ul class=\"wp-block-list\">\n<li>Clean the screen with a soft cloth\u00a0<\/li>\n\n\n\n<li>Check for visible damage or excess moisture\u00a0<\/li>\n\n\n\n<li>Ensure software is up to date\u00a0<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Still unresponsive? Contact&nbsp;your&nbsp;HOUN\u00d6&nbsp;service partner.&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;factory settings&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-14&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-14-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-14\" class=\"accordion-item__toggle\"><span>Can I reset my oven to factory settings?\u00a0<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-14\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-14-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Yes, a factory reset is possible but should only be done by authorized personnel or after consulting HOUN\u00d6 support. It will erase saved recipes and settings, so ensure a backup is made if necessary.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;temperature probe&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-15&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-15-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-15\" class=\"accordion-item__toggle\"><span>My core temperature probe gives inconsistent readings. Why?<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-15\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-15-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>This can happen if the probe is:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ul class=\"wp-block-list\">\n<li><strong>Dirty\u00a0or\u00a0bent<\/strong>\u00a0<\/li>\n\n\n\n<li>Not\u00a0inserted\u00a0properly\u00a0<\/li>\n\n\n\n<li>Damaged\u00a0or has a loose connection\u00a0<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Clean the probe&nbsp;and&nbsp;check its position. Replace if damage is visible.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;door hinge&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-16&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-16-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-16\" class=\"accordion-item__toggle\"><span>Can I change the door hinge from left to right on my HOUN\u00d6\u00a0Invoq\u00a0oven?\u00a0<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-16\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-16-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Yes, it is possible to change the door opening direction on Invoq Combi, Invoq Hybrid, and Invoq Bake ovens (excluding roll-in models)&nbsp;without the use of extra parts. This process allows you to switch from&nbsp;a left-hinged to&nbsp;a right-hinged door &#8211; or vice versa &#8211; depending on your kitchen layout.&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>The modification should only be carried out by a qualified service technician, and a detailed step-by-step guide is available in the Mounting Instruction: Changing Oven Door Opening Direction.&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>You can find the <a href=\"https:\/\/houno.com\/en\/support\/manuals\/\" target=\"_blank\" rel=\"noreferrer noopener\">full instructions\u00a0here<\/a>\u00a0or contact HOUN\u00d6 Technical Support for\u00a0assistance.\u00a0<br>For roll-in models, these can be ordered right-hinged from\u00a0factory.\u00a0\u00a0<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;steam generator&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-17&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-17-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-17\" class=\"accordion-item__toggle\"><span>How do I calibrate the steam generator on my Invoq oven?<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-17\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-17-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Steam generator calibration is relevant for Invoq Hybrid ovens only. This process ensures&nbsp;optimal&nbsp;steam performance and takes just a few minutes to complete.&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>To&nbsp;calibrate:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Go to\u00a0<strong>Settings<\/strong>\u00a0on the oven\u2019s touch display\u00a0<\/li>\n\n\n\n<li>Select\u00a0<strong>Oven\u00a0setup<\/strong>\u00a0<\/li>\n\n\n\n<li>Tap\u00a0<strong>Calibration<\/strong>\u00a0<\/li>\n\n\n\n<li>Choose\u00a0<strong>Calibrate\u00a0steam\u00a0generator<\/strong>\u00a0<\/li>\n\n\n\n<li>Press\u00a0<strong>Start calibration<\/strong>\u00a0and follow the on-screen instructions\u00a0<\/li>\n<\/ol>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Note: Always ensure the oven is in standby mode before starting calibration.&nbsp;<br>If in doubt, refer to the user manual or contact&nbsp;your&nbsp;HOUN\u00d6&nbsp;service partner.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;calibrate oxygen&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-18&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-18-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-18\" class=\"accordion-item__toggle\"><span>How do I calibrate the oxygen sensor in my Invoq oven?<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-18\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-18-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Calibrating the oxygen sensor ensures&nbsp;accurate&nbsp;humidity regulation during cooking.&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>To perform the&nbsp;calibration:&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Go to\u00a0<strong>Settings<\/strong>\u00a0on the oven\u2019s touch display\u00a0<\/li>\n\n\n\n<li>Select\u00a0<strong>Oven\u00a0setup<\/strong>\u00a0<\/li>\n\n\n\n<li>Tap\u00a0<strong>Calibration<\/strong>\u00a0<\/li>\n\n\n\n<li>Choose\u00a0<strong>Calibrate\u00a0auto\u00a0humid.<\/strong>\u00a0<\/li>\n\n\n\n<li>Ensure the oven is cold (below 60\u00b0C) and dry, and open the oven door\u00a0<\/li>\n\n\n\n<li>Press\u00a0<strong>Start<\/strong>\u00a0and let the calibration run\u00a0<\/li>\n<\/ol>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Note: The process takes a few minutes and cannot be interrupted.&nbsp;<br>Refer to the user manual for detailed guidance or contact&nbsp;your&nbsp;HOUN\u00d6&nbsp;service partner&nbsp;if needed.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-metadata=\"{&quot;name&quot;:&quot;calibrate oven doors&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-19&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h5 data-block-name=\"woocommerce\/accordion-header\" data-icon=\"chevron\" data-level=\"5\" class=\"wp-block-woocommerce-accordion-header accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-19-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-19\" class=\"accordion-item__toggle\"><span>How do I calibrate the oven doors on my Invoq oven?<\/span><span class=\"accordion-item__toggle-icon has-icon-chevron\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.0041 10.5547L11.9996 16.0134L5.99512 10.5547L7.00413 9.44482L11.9996 13.9862L16.9951 9.44483L18.0041 10.5547Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h5>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-19\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-19-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\"><div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Door calibration ensures your Invoq oven registers door position correctly, which is critical for safe and effective operation.&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p><strong>To calibrate the operator door:<\/strong>&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Close the operator door<\/strong>\u00a0(and the service door if using a\u00a0PassThrough\u00a0oven)\u00a0<\/li>\n\n\n\n<li>Go to\u00a0<strong>Settings > Oven setup > Calibration<\/strong>\u00a0<\/li>\n\n\n\n<li>Select\u00a0<strong>Calibrate\u00a0operator\u00a0door<\/strong>\u00a0<\/li>\n\n\n\n<li>Press\u00a0<strong>Start calibration<\/strong>\u00a0and follow the steps shown on the screen\u00a0<\/li>\n<\/ol>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<h6 class=\"wp-block-heading\" id=\"h-to-calibrate-the-service-door-only-for-nbsp-passthrough-nbsp-models-nbsp\"><strong>To calibrate the service door (only for&nbsp;PassThrough&nbsp;models):<\/strong>&nbsp;<\/h6>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Close both the operator and service doors<\/strong>\u00a0<\/li>\n\n\n\n<li>Navigate to\u00a0<strong>Settings > Oven setup > Calibration<\/strong>\u00a0<\/li>\n\n\n\n<li>Select\u00a0<strong>Calibrate\u00a0service\u00a0door<\/strong>\u00a0<\/li>\n\n\n\n<li>Press\u00a0<strong>Start calibration<\/strong>\u00a0and follow the on-screen guide\u00a0<\/li>\n<\/ol>\n<\/div><\/div>\n\n<div class=\"wp-text-block page_container styled-text\"><div class=\"wp-text-block__inner\">\n<p>Refer to the user manual for complete step-by-step instructions or contact&nbsp;your&nbsp;HOUN\u00d6&nbsp;service partner&nbsp;for&nbsp;assistance.&nbsp;r\u00a0if needed.\u00a0<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"style light_sand\">\r\n<section class=\"mtt-text-image mtt-text-image--direction-text_image spacing_bottom_184 spacing-classes-added\">\r\n    <div class=\"mtt-text-image__inner after_background_element background_element_mobile\">\r\n        <div class=\"mtt-text-image__wrap page_container\">\r\n\r\n            <div class=\"mtt-text-image__text-container text_element\">\r\n                                    <div class=\"mtt-text-image__tagline mtt-tagline\">HOUN\u00d6 Spare part<\/div>\r\n                                                    <h2 class=\"mtt-text-image__title\">Easy to order with fast delivery worldwide<\/h2>\r\n                                                    <div class=\"mtt-text-image__text\">Find detail information about ordering HOUN\u00d6 spare part, and you may place your order directly on this page as well.<\/div>\r\n                                    <div class=\"button-section mtt-text-image__buttons\">\n\n        \n                    <a href=\"https:\/\/houno.com\/en\/support\/spare-parts\/\" class=\" button dash\">\n                        Go to HOUN\u00d6 Spare part                    <\/a>\n                \n                \n    <\/div>\n            <\/div>\r\n\r\n            <div class=\"mtt-text-image__images-container\">\r\n                                                <div class=\"mtt-text-image__image object-fit\">\r\n   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Get peace of mind knowing we take care of any technical issue you might have in the future. Contact us if you need help You may also contact us directly via: Phone: +45 8711 4711E-mail: techsupport@houno.com Opening hours:Monday to Thursday: 08:00 a.m. to 16:00 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":798,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1103,1115,1133,1111,1113,1135","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-4287","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Technical service | Contact tech support at + 45 8711 4711 | HOUN\u00d6<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/houno.com\/en\/support\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical support\" \/>\n<meta property=\"og:description\" content=\"At HOUN\u00d6, we offer a variety of services suiting your needs. 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