Spare parts
How do I order a spare part?
Download and fill out the order form with the spare parts needed. Please specify the individual spare part numbers. You can find the spare parts catalogue here.
Send the order form to spareparts@houno.com. Our team will get back to you with an order confirmation within 24 hours.
Where do I find the spare part price list?
Contact HOUNÖ technical support.
Telephone: +45 8711 4711
Mail: techsupport@houno.com
Do you have a recommended spare part list?
Yes. Our technical support team has created their recommended spare part list based on years of experience and request from our customers. If downtime means loss of production for your customers, consider keeping a small, recommended inventory of spare parts.
Contact HOUNÖ technical support to receive the list.
Telephone: +45 8711 4711
Mail: techsupport@houno.com
I cannot find the correct spare part needed – what do I do?
If you cannot find the specific spare part you need or have other questions about our spare parts you are always welcome to contact our spare part team directly.
Phone: +45 8711 4711
Monday to Friday: 08:00 to 15:00
Mail: techsupport@houno.com
We will do our best to get back to you within 24 hours.
How long will it take to get my spare part?
Standard delivery
Denmark: 1-3 working days
Countries within EU: 3-5 working days
Countries outside EU: 5-7 working days
Express delivery
Denmark: 1-2 working days
Countries within EU: 1-2 working days
Countries outside EU: 3-5 working days
If you wish to order your parts with Express delivery, please inform our Spare parts team beforehand.
Does HOUNÖ only supply original parts?
Yes. When buying spare parts directly from HOUNÖ, you are guaranteed original parts in high quality. Most spare parts are available for up to ten years after a product is discontinued.
Do you stock spare parts?
Yes. Most of our spare parts are kept in stock making it easy for you to order parts need quickly to avoid unnecessary down time.
Other FAQs
